FAQs

DO I NEED TO HAVE AN ACCOUNT TO SHOP WITH YOU?

No, you don’t need an account to shop with us but setting up an account will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account at checkout page

 

 

HOW DO I SIGN UP/CREATE AN ACCOUNT AT WWW.PARISA.PK?

Please click on ‘Sign in’ followed by ‘Create an account’ and fill in your personal particulars. If you experience any difficulty, kindly call our customer service and we will be pleased to assist you.

 

I FORGOT MY PASSWORD; HOW CAN I RETRIEVE IT?

Please click on ‘Forget password’ which is available at the ‘Sign In’ page. Enter your email address and click on “Submit”. A set of instructions to reset your password will be sent to your registered email. After your credentials have been verified, you will be able to create a new password.

 

HOW CAN I EDIT/UPDATE MY ACCOUNT DETAILS?

Please sign in and click on ‘My Account’. You will be able to edit/update your particulars.

 

HOW CAN I EDIT/UPDATE MY SHIPPING AND BILLING ADDRESS DETAILS?

Please sign in and click on ‘My Account’. You will be able to edit/update your particulars in your account and save it for future orders. If you wish to change the delivery address for a placed order, please contact our customer service immediately. We will make the requested changes if the order has not been processed.

 

HOW CAN I PLACE AN ORDER?

In order to place an order with PARISA, you will be required to:

  • Sign in to your online account
  • Shop for the items you want
  • Add the items to your Shopping Bag
  • Proceed to checkout
  • Enter billing and shipping information
  • Provide payment information
  • Review and submit your order
  • Check your order status

 

HOW WILL I VIEW MY ORDER DETAILS AND HISTORY?

Please sign in to “My Account’ to view your order history. Click on the order you wish to view to see the details.

 

HOW DO I TRACK MY ORDER STATUS?

The order tracking status will be emailed to you. If you wish to know more about the order status, you may please follow the tracking link.

 

AM I ABLE TO TRACK MY ORDER?

Yes, when we dispatch your order for delivery you will receive a tracking link via email. Once you receive this tracking link, you can check the delivery status of your shipment.

 

CAN I CANCEL MY ORDER?

Unfortunately, we are unable to cancel an order once it has been processed. We do our best to ensure fast delivery and it would be advisable to check your order before placing it.

 

CAN I ADD ITEMS TO AN EXISTING ORDER?

Unfortunately, it is not possible to combine orders or add items to an existing order after your order has been processed.

 

I TRIED TO CHECK OUT AND THE ITEM IN MY SHOPPING BAG DISAPPEARED?

Placing an item in your shopping cart does not guarantee your purchase of the item. Until you have completed the checkout process, another customer may have purchased the item. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.

 

WHEN I PLACE AN ITEM TO MY SHOPPING BAG, IS THE ITEM PLACED UNDER MY RESERVATION?

Placing an item in your shopping cart does not guarantee your purchase of the item and does not mean that the item is reserved for you. Until you have completed the checkout process, another customer may have purchased the item.

 

IS MY PERSONAL INFORMATION KEPT SECURED?

All relevant pieces of information submitted by our customers will be kept secured and confidential. Only limited and authorized personnel have the rights to access this information. At no point will we share, rent or sell your personal information without your consent.

 

PROTECT YOUR PASSWORDS

  • If using a public computer or terminal, always log out when you complete an online session.
  • Keep your passwords private. Remember, anybody who knows your password may access your account.
  • When creating a password, use at least 6 characters, preferably alphanumerical. If possible, please include characters of both upper and lower case.
  • Do not use dictionary words, your name, e-mail address, or other personal information that can be easily obtained. It is also recommended that you frequently change your password.
  • Avoid using the same password for multiple online accounts.

 

WHAT SHOULD I TAKE NOTE AS AN INTERNET USER AND ONLINE SHOPPER?

Here at Parisa we concerned about the safety and security of our customers. We have placed a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers information is secure. Additionally, we take a number of steps to help ensure that our third-party seller platforms are safe and that our sellers are of the highest quality.

Parisa has developed the following guidelines to help ensure that your online shopping experience is safe and secure.